Welcome to Your New Home
Your Complete Tenant Resource Guide
At New Vision Real Estate, we’re committed to making your rental experience smooth and enjoyable. This comprehensive welcome pack provides everything you need to know about your new home and our services.
Accessing Your Account
Online Tenant Portal
✓ 24/7 access to your rental information
- View your tenant ledger
- Access lease details
- Check rental payment status
- Contact your property manager
- Submit maintenance requests
- Update your contact details
Getting Started
- Visit newvisionre.com.au
- Go to the Property Management tab
- Click on “Tenant Portal”
- Log in with your provided credentials
- Customize your password on first login
Important Contact Information
Office Hours
- Monday to Friday: 9:00 AM – 5:30 PM
- Saturday: 9:00 AM – 3:00 PM
Contact Details
- Phone: 02 9160 6475
- After Hours: 1300 448 639
- Email: rentals@newvisionre.com.au
- Address: 7.405/29-31 Solent Circuit, Norwest NSW 2153
Essential Information
Rent Payments
- Due dates and payment methods
- Account details for transfers
- Late payment policies
- Payment confirmation process
Maintenance Requests
- How to submit requests
- Emergency procedures
- Maintenance response times
- Tenant responsibilities
Property Care Guidelines
- Regular cleaning tips
- Garden maintenance
- Pest control
- Smoke alarm testing
- General property upkeep
Your Rights and Responsibilities
Tenant Rights
- Quiet enjoyment
- Property maintenance
- Safety and security
- Privacy and inspections
Tenant Responsibilities
- Rent payments
- Property care
- Reporting maintenance issues
- Noise consideration
- Insurance requirements
Moving In Checklist
First Week Essentials
- Utility connections
- Mail redirection
- Condition report review
- Emergency contact updates
- Local area familiarization
Property Access
- Key collection
- Security systems
- Garage/parking access
- Common area guidelines
Emergency Information
Emergency Contacts
- Police: 000
- Fire: 000
- Ambulance: 000
- SES: 132 500
After Hours Emergencies
- Emergency maintenance procedures
- Important contact numbers
- What constitutes an emergency
- Response protocols
Local Area Guide
Essential Services
- Nearest medical centers
- Shopping centers
- Public transport
- Schools and childcare
- Local council services
Need Additional Help?
Our dedicated property management team is here to assist you. Contact us during office hours for any queries or concerns about your tenancy.